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MyChart ® Epic Systems Corporation
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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic or hospital visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office or hospital visit.

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Who do I contact if I have further questions?

You may e-mail us at MyChart@BMHCC.ORG or you can call our MyChart Patient Support Line toll free at (888)838-3777.

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When can I see my test results in MyChart?

No one wants to wait for their test results. With MyChart, many of your test results are released to you within 3 business days. Some test results can take more than 8 days to finalize and release. Hospital results are available at the time of discharge. In order to see these results, you MUST be active on MyChart before you are discharged from the hospital.

At this time, some of your test results may not be able to be shared with you through MyChart. If you have questions about which results are currently available to you with MyChart, please contact your provider.

We want to be sure you understand your test results on MyChart. Let your provider know if you have any questions about your results. It's your health. We're here to help you.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Tests of a very sensitive nature may not be released to MyChart.

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Some of my health information in MyChart (medications, allergies, immunizations) is not correct and needs to be updated. What should I do?

You can submit a request through MyChart to update your medications, allergies, or immunizations. The request will be forwarded to your doctor's office for review and updating in your electronic medical record. Your MyChart information comes directly from your electronic medical record so when your electronic medical record is updated, your MyChart will also be updated.

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Some of my health information in MyChart (diagnosis, lab results, other clinical information) is not correct and needs to be updated. What should I do?

You can submit a request to amend health information in MyChart (diagnosis, lab results, or other clinical information) that you believe is incorrect and was not correct at the time the health information was documented. To make an amendment request, you can select "Ask Customer Service" while in your MyChart account, and then select "Correction of Medical Record". Your request will be reviewed by the medical professional who documented the information in your chart. You will be informed of whether your request is approved within 60 days.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view my child's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their child(ren). Parents (or guardians) have full MyChart access until their child reaches fourteen years of age. When the child turns 14, the parent's access will be limited, based on state law requirements.

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Can I view an adult family member's record in MyChart?

Yes, if your adult family member gives permission for you to have Proxy access to their information. To initiate Proxy access, your adult family member will need to complete a Patient Authorization for Proxy Access form designating you as his/her proxy. Additionally, you will need to establish a MyChart account. Then you can connect to information regarding your family member.

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Can I ask questions regarding a family member from my MyChart account?

You can, but it is not recommended. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each individual establishes his/her own MyChart account. If you would like your spouse to have access to your MyChart account, you may desinate your spouse to have Proxy access.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line toll free at (888)838-3777 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyChart@BMHCC.ORG and after we verify your information, a new code will be sent to you via e-mail.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls his/her password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 90 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@BMHCC.ORG or you can call our MyChart Patient Support Line at (888)838-3777

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